Returns

Auteur wants you to be completely satisfied with your purchase. You have 21 calendar days from the date of purchase to complete your request to return. We will only accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations and with original packaging. All item(s) being returned must also have all original packaging including tote bags and or garment bags for a refund or credit. Please take care when you are trying on the garments as we cannot accept returns with make up stains and or smell of any perfume.

Please note Auteur reserves the right to return items that do not meet the above conditions with the postage cost borne by the customer.

Any item(s) that are on sale are eligible for store credit only. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.

Shipping charges are non-refundable.

 

How do I create a return?

Email us at customerlove@auteurstudio.com with your order number and we will organise your return label.


How do I return my order from within the U.S.?

Email us at customerlove@auteurstudio.com Once the return is confirmed we will email you your RA# and shipping label. If you choose to use this label, we’ll deduct the postage amount from your refund amount. If you did not receive a label or you misplaced it please email us at customerlove@auteurstudio.com and we will send you a new one.

If you choose not to use the provided shipping label please ensure your RA# is clearly marked on the outside of the return package.
 

How do I return from outside the U.S.?

We currently do not offer pre-paid shipping labels for orders placed outside of the U.S., you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.

Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice.

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

 

Does my store credit expire?

Store credit issued for a return has an expiration date of 1 year from when it was issued.

 

When will I get my refund?

Once we receive your return, please allow 3-5 business days for your return to be processed. After the return has been confirmed please allow an additional 5-10 days for your bank to post the refund to your account. We only issue refunds back to the original form of payment. Once the return has been processed we will send you a confirmation email.

 

Repeated returns

Please note we monitor account activity and reserve the right to refuse transactions and or close Auteur Studio customer accounts based on returns behavior.

 

What does it mean if an item is “Sale”?

Sale items have been marked down in price and cannot be returned for a refund. Auteur offers a store credit, or an exchange for a different size, color or style. For these items if you have any questions regarding sizing, fabric or details please contact us prior to placing your order.

 

What if I received a damaged item that was marked Sale?

Please email us at customerlove@auteurstudio.com and we’ll take care of it for you!

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerlove@auteurstudio.com.

 

Shipping, Insurance and Tracking

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Gift Cards

Gift cards are not eligible for a return.

 

Need help?

Email: customerlove@auteurstudio.com 

Call or text: +1 917 789-8268