You have 21 calendar days from the date of purchase to complete your request to return. We will only accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a refund or credit. All item(s) being returned must also have all original packaging. Please take care when you are trying on the garments as we cannot accept returns with make up stains and or smell of any perfume.
Any item(s) that are on sale are eligible for store credit only. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
Shipping charges are non-refundable.
How do I create a return?
Email us at email@example.com with your order number and we will organise your return label
How do I return my order from within the U.S.?
Email us at firstname.lastname@example.org Once the return is confirmed we will email you your RA# and shipping label. If you choose to use this label, we’ll deduct the postage amount from your refund amount. If you did not receive a label or you misplaced it please email us at email@example.com and we will send you a new one.
If you choose not to use the provided shipping label please ensure your RA# is clearly marked on the outside of the return package.
How do I return from outside the U.S.?
We currently do not offer pre-paid shipping labels for orders placed outside of the U.S., you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.
Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice.
*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.
Does my store credit expire?
Store credit issued for a return has an expiration date of 1 year from when it was issued.
When will I get my refund?
Once we receive your return, please allow 3-5 business days for your return to be processed. After the return has been confirmed please allow an additional 5-10 days for your bank to post the refund to your account. We only issue refunds back to the original form of payment. Once the return has been processed we will send you a confirmation email.
Please note we monitor account activity and reserve the right to refuse transactions and or close Auteur Studio customer accounts based on returns behavior.
What does it mean if an item is “Final Sale”?
Final sale items have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. For these items if you have any questions regarding sizing, fabric or details please contact us prior to placing your order.
What if I received a damaged item that was marked Final Sale?
Please email us at firstname.lastname@example.org and we’ll take care of it for you!
Insurance and Tracking
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.