When will I receive my order?

We process and dispatch orders as quickly as possible, usually within 1-2 business days. Once your order has shipped please expect it within 2-6 business days of ship date. Please note additional shipping costs for priority services are non-refundable and once the order has been dispatched we are unable to change the delivery address.

Auteur uses DHL and transit times can be estimated via the tracking number.

Do you ship international?

We offer shipping to USA, Canada, Australia, NZ and the EU.

Are International taxes and duties included?

Unfortunately, your order total does not reflect your country’s duties and taxes. Duties and taxes are calculated based on the item(s) ordered, the shipment destination and the value of the purchase. For more information, please contact your local customs office.

If your package has been uncollected or refused at customs and for any returns and exchanges, we are unable to refund you the original shipping costs and/or any taxes and duties incurred. 

Please note that your order may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Auteur, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Auteur. We strongly advise against refusing a package as it is not guaranteed it will make it back to us and you will not be eligible for a refund or reimbursement for refused items. Please be aware of these fees before placing an order. 

Possible delays

We do our best to ensure the timely delivery of all orders, please note that the above is an estimated delivery date provided from our carriers which does nbot include any delays due to unusual circumstances or your local customs processing times. 

The Atelier 

Auteur has created a made to order program in order to battle the excess and wastage prevalent in the fashion industry.  Under our Atelier program garments are made for you exclusively and ships in 4-6 weeks.  For more information on when your garments will be ready please check the Atelier tab on our individual product pages.

Tracking your order

You can track your order via our shipping confirmation email or from your Auteur  account. If you do not receive your tracking details, please contact us via email customerlove@auteurstudio.com or text us +1 917 789-8268

Free shipping offer?

We offer free standard DHL shipping over USD$300 to all customers.

Need help?

Email: customerlove@auteurstudio.com 

Call or text: +1 917 789-8268