When will I receive my order?

We process and dispatch orders as quickly as possible, usually within 1-2 business days. Once your order has shipped please expect it within 2-6 business days of ship date. Please note additional shipping costs for priority services are non-refundable and once the order has been dispatched we are unable to change the delivery address.

Auteur uses DHL and estimated transit times are below;

SERVICES

DELIVERY

COST

Australia Metro 

3-5 business days

$25 or FREE for orders over USD$300

Australia Rural

3-6 business days

$25 or FREE for orders over USD$300

USA Metro

2-6 business days

$25 or FREE for orders over USD$300

USA Rural

2-6 business days

$25 or FREE for orders over USD$300

Canada
2-6 business days
$25 or FREE for orders over USD$300
New Zealand
3-6 business days
25 or FREE for orders over USD$300
Rest of the world
3-6 business days
25 or FREE for orders over USD$300

 

Do you ship international?

We offer shipping to USA, Canada, Australia, NZ and the EU.

 

Are International taxes and duties included?

Unfortunately, your order total does not reflect your country’s duties and taxes. Duties and taxes are calculated based on the item(s) ordered, the shipment destination and the value of the purchase. For more information, please contact your local customs office.

If your package has been uncollected or refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred. 

 

Possible delays

We do our best to ensure the timely delivery of all orders, please note that the above is an estimated delivery date provided from our carriers which does nbot include any delays due to unusual circumstances or your local customs processing times. 

 

The Atelier 

Auteur has created a made to order program in order to battle the excess and wastage prevalent in the fashion industry.  Under our Atelier program garments are made for you exclusively and ships in 10-25 business days.  For more information on when your garments will be ready please check the Atelier tab on our individual product pages.

 

Tracking your order

You can track your order via our shipping confirmation email or from your Auteur  account. If you do not receive your tracking details, please contact us via email customerlove@auteurstudio.com or text us +1 917 789-8268

 

Free shipping offer?

We offer free standard DHL shipping over USD$300 to all customers.

 

Need help?

Email: customerlove@auteurstudio.com 

Call or text: +1 917 789-8268